Aaykar Sampark Kendra(ASK) : 1800 180 1961

Single Window Clearance Cell

A Centralized one stop kiosk is functioning in the PCCIT office for all refund related matters. CPGRAM & E-nivaran are two path breaking initivatives being undertaken by the department. Income Tax Department Gujarat is committed to dispose off all grievances on top most priority, and we have been fairly successful on this front.

As a tax payer friendly measure, the Single Window refund Cell was introduced for the first time in Gujarat  in 2010 as a single point contact for refund related grievances. Looking to the success of the refund cell, the functioning of the cell was widened to include rectification and appeal effect related matters also. Today  the cell is functioning effectively in Ahmedabad, Rajkot, Vadodara, and Surat on three major issues, i.e. refund, rectification and appeal effect .

In order to make it more accessible to all tax payers within Gujarat Region, the Pr. CCIT, Gujarat has taken initiative to make available the single window facility online on the regional website of the department which is being  launched  on 25th January 2018.

Click here for online grievance submission.

Following depicts the status of grievances redressal in the last two years:

Chart of disposal for the FY 2019-20 & FY 2020-21 are as under:- 

Grievance received

Grievance disposed

%  achieved










2019-20 1931 24973 1070 27974 1756 23399 300 25455 91.00
2020-21 1458 33364 824 35646 1298 33364 334 34996 98.18

Contact Details :

             Deobrat Jha, ITO(PG & TPS),

             O/o. The Pr. CCIT, Gujarat, Ahmedabad

             Room No.46, Ground Floor, Aayakar Bhavan,

             Ashram Road, Ahmedabad – 380 009

Mobile Number ( +91) 9408793428
Land Line Number (079) 27540125
Email ID ahmedabad.ito.swcc.tps@incometax.gov.in
  Disclaimer: The grievance submitted by taxpayers will be forwarded to competent authority for necessary action as per law. The necessary action for grievance will be taken in due course. The acknowledgement of the grievance is not acceptance of the claim of refund.